Refund policy

I. Physical Product Returns

This section outlines how we handle refund requests for physical products purchased through our online store.

  • General Returns: We do not accept standard returns. To be eligible for a refund, we require proof of purchase in the form of an order number, and your order must not have been fulfilled, shipped, or delivered (according to tracking information).

  • Damaged or Defective Items (Refund / Exchange): If your Swopi product is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged products based on photographic proof provided within 48 hours of delivery. If the product does not fit your phone case or phone, you may be eligible for a device exchange, but not a refund.

  • Activation Issues: If you are experiencing difficulties activating your device and would like to request a refund or replacement, please contact us at info@swopi.cz. If you successfully activated the device, subsequently contacted support, and still experience verifiable technical issues, you may be eligible for a refund. An approved refund will be processed and automatically applied to your original method of payment within 2–4 days.

  • Custom Orders: For custom-made products (e.g., engraving, custom printing), it is not possible to withdraw from the contract under Section 1837(d) of the Czech Civil Code (or applicable local laws). These are personalized goods that cannot be resold. The delivery time (estimated at 3 weeks) is not guaranteed for these products.

  • Adhesive Warranty: If the device loses its stickiness within the first 30 days of delivery, you are entitled to a free replacement.

  • Special Warranty (Swopi Premium+): After 30 days from delivery, active Swopi Premium+ subscribers are entitled to a free replacement if their device is damaged or lost (managed via info@swopi.cz).

  • Sale Items: Only regular-priced items may be refunded or exchanged (under the conditions listed above). Sale items cannot be refunded.

II. Software Product Refund Policy (App Subscriptions and Swopi Business)

This section explains the refund policy for all paid subscription plans (e.g., Swopi Premium, Swopi Premium+, and Swopi Business).

General Rule of Non-Refundable Subscriptions: As with other digital subscriptions, all subscription payments charged are final and non-refundable. The mere fact that you did not use the service or the app during a given billing cycle, or that you forgot to cancel the auto-renewal in time, does not entitle you to a refund.

Subscriptions renew automatically. It is the user's sole responsibility to manage their subscription and cancel it in a timely manner if desired. A subscription can be canceled at any time; upon cancellation, the service will remain fully active until the end of the already paid period, and no further charges will apply.

Payments via Apple App Store and Google Play Store: If you purchased your subscription through the mobile app, all payment management and potential refunds are governed exclusively by the terms and conditions of Apple and Google.

  • Apple App Store: Swopi does not have the technical ability to refund subscriptions managed by Apple. Any refund request must be submitted directly to Apple. If Apple denies your request, Swopi does not provide any alternative refunds or compensation.

  • Google Play Store: Refund requests are submitted directly through Google Play. If Google denies your request, Swopi does not process manual refunds.

Other Payment Methods (Web Interface, business.swopi.co, Stripe): If you subscribed via a desktop computer or a payment link, a strict no-refund policy applies. Once the amount for the billing cycle (monthly or annual) has been successfully charged, no refunds will be issued.

Notice for Swopi Business Organizations: If you become part of an organization in Swopi Business (upon registration for this service) and fail to pay the subscription after any applicable trial period, the Swopi Business administration (including digital business cards and public profiles) will be locked until the subscription is paid again. Due to technical limitations, it is not possible to separate a user from an organization once an organization ID has been assigned.

Contact Us: If you have questions regarding physical product refunds or technical issues, please contact us at info@swopi.cz.