Frequently asked questions and complaints

FAQ

Swopi troubleshooting

To scan Swopi with just a tap, you need iPhone 7 and newer...

1. Make sure your phone is on the list of compatible devices

2. Make sure to touch your Swopi to the very top of the back of iPhone.
On iPhones, the sweet spot for reading a Swopi is on the very top of the back of the device. See the video.

3. Swopi cannot read when:
- the phone is in airplane mode
- the device light is on
- the phone screen is turned off
- the camera application is open

1. Make sure your phone is on the list of compatible devices

The phone model you have does not matter when sharing!

2. Make sure to touch your Swopi to the very top of the back of iPhone.
For Androids, the sweet spot for reading a Swopi is in the center of the back of the device.

3. Make sure NFC is turned ON in the settings.
If the phone is on the compatible devices list and is still not reading your Swopi, go to the phone settings and search for NFC. Make sure that "NFC" is turned on!

Swopi keeps showing me notifications

Follow the diagram instructions to avoid constant notifications

How to use Swopi with iPhone 7/8/X

To swop to an iPhone 7, iPhone 8 or iPhone X, you must use the NFC reader in the control center!

General

Swopi is a smart technology built into sleek products and wearable gadgets that make connecting and sharing data with others easy, fast, and fun.
With just a tap of your Swopi product to someone's phone, you can share your social media, contact info, music, payment platforms, videos, presentations, files, and anything else online.

Our vision at Swopi is to replace all business cards for a better, sustainable future and digital time we are at.

Swopi Link is a special Swopi feature that allows you to instantly redirect others to any link, without anyone seeing your Swopi profile with other links.

See how Swopi Link works

No! The other person does not need a Swopi or app to receive your Swopi profile. Simply use Swopi with compatible devices or easily share your Swopi QR code with older phones!

Feel free to use your Swopi anywhere you like. Easy access point comes in always handy!

Nope. Swopi comes with all features for free, unlike our competitors.

Yes of course! Just hold phone near Swopi, log into the account you want to activate your Swopi with, and tap "Pair"!

Absolutely! Contact us at info@swopi.co

Yes! Swopi works through all non-metal cases on the market.

Compatibility

iPhones as old as the iPhone 5S and almost all Androids can use their camera to scan your Swopi QR code from the menu

You can also share your profile via text, airdrop, email or any social network by sharing the link to your Swopi profile.

No. Swopi has no effect on the phone's wireless charging features and will not interfere with each other.

Some Android phones have NFC turned off by default.

If you are unable to scan Swopi, go to your phone's settings, search for "NFC" and make sure it is turned ON!

For iPhones, the iPhone XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE and all future iPhones are compatible with Swopi.

Virtually all Android Smartphones are compatible with the scan feature of Swopi. However, please visit our compatible devices page to ensure that your smartphone is on the list.

Shipping

We are shipping Swopi worldwide except the USA due to patent conflicts.

To buy Swopi from Asia & Pacific, please click here to visit our distributor's eshop or contact them at sales@amadeus.co.jp

Shipping time within European Union is typically 3-7 business days. We are currently experiencing delays due to COVID-19 so shipping might take up to 2 weeks. We thank you for your patience.

Shipping time outside of the European Union is typically 2 - 4 weeks.

All orders come with tracking! Please contact us at info@swopi.co if you haven't received your order.

Once your Swopi is on its way, you will receive an email or text message with a link to your tracking information!

If you don't receive this email, please email us at info@swopi.co

We accept all credit cards, Apple Pay, Google Pay, or PayPal.

Click here to read our refund policy and terms of service